2026 New Year Release

Managed service hours, concurrent booking integration, centralized chat centre, and personalized reports.

🧧 Happy New Year from the Viva City team! As we step into 2026, we are committed to continuously refining our platform to make your account management and data population as efficient as possible. This release introduces four major features designed to give you more control and better insights into your daily operations.

⏱ Managed Service Hours

Take the guesswork out of service management with real-time tracking.

• Real-Time Tracking: Monitor your service hour usage as it happens.
• Balance Overview: Instantly view total allocated hours versus remaining balance.
• Enhanced Transparency: Accurate time consumption data for easier reporting.

📅 Concurrent Booking Integration

Accept bookings directly within your workflow.

• Direct Integration: We’ve partnered with Concurrent to allow you to accept and manage bookings without leaving the platform.
• Seamless Workflow: Centralize your booking process.

🎧 Centralized Chat Centre

Communication, simplified.

• Unified Hub: Manage all client interactions and messages from a single, easy-to-access dashboard. Managers can monitor the conversation and assist further if needed.
• Faster Response Times: Streamline your conversations to provide elite support and improve client satisfaction.
• Support Translation and AI: You can use the prebuilt translation or add-on AI to help you with the chat.

💬 Personalized Reports

Data that speaks your language.

• Bespoke Reporting: Create distinct reports tailored specifically to your individual account needs.
• Total Flexibility: Use our new customizable parameters to generate insights based on your unique requirements.