Changelog · v2026

What's new in VIVA

Product updates, new features, and improvements across the Admin Portal and the WeChat & Rednote Mini Programs. Headline releases, with interim notes as we ship.

Latest · 2026.05-w1 Releases · 10
2026

May 2026 (Week 1–2): Smarter Search, Faster AI & Platform Updates

Improved search results, a faster and smarter AI assistant, a more reliable Chat Centre, and a range of Admin portal improvements.

  • Search Search results are smarter and now highlight matching words as you type
  • AI Assistant Faster responses and improved accuracy across all AI-powered features
  • Chat Centre File uploads more reliable; enquiry details now appear automatically in chat
  • Admin New in-Admin support form, image display fixes, and campaign improvements
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April 2026: Smarter Search, Better Admin Tools

Multilingual search, AI enhancements, drag-and-drop menu management, and a wave of Admin portal improvements to help you work faster.

  • Search Country & city search now works in English and Chinese
  • AI Improved response quality with upgraded Gemini embeddings
  • Admin Drag & drop menus, smarter managed services, new release notes widget
  • Promotions Indefinite promotions now fully supported
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2026 New Year Release

Managed service hours, concurrent booking integration, centralized chat centre, and personalized reports.

  • Service hours Real-time balance & usage tracking
  • Concurrent Bookings inside the platform
  • Chat Centre All client conversations, one inbox
  • Reports Bespoke parameters per account
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2025

🍂 Autumn Release 2025

Next-generation data dashboards, direct video upload, and detailed building floor plan views for the Mini Program.

  • Dashboards Smarter classification, faster analysis
  • Video Native uploads, no Channels detour
  • Floor plans Building-level detail view
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Excited Summer Updates

New contact features, video uploads, improved navigation, enhanced data privacy and security, and instant promotions on the Mini Program.

  • CRM Merge contacts by WeChat OpenId
  • Privacy Auto-cleanup + new encryption
  • Promotions Live on property detail pages
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✨ New Features Now Live! - April 2025

Rednote Mini Program support, WeChat Mini Program enhancements (consultant profiles & testimonials), and WeChat Pay integration via Globepay.

  • Rednote Mini Programs for overseas accounts
  • Payments WeChat Pay via Globepay
  • Trust Consultant profiles + testimonials
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2024

October 2024: New UI, SMS, AI Bot

New Admin Portal UI, beta release of AI bot on Mini Program, and beta release of SMS notifications for Chinese phone numbers.

  • Admin Portal New UI with VIVA AI
  • AI bot Beta — Mini Program assistant
  • SMS Beta — Chinese mobile numbers
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August 2024 Release

New WeChat Mini Program performance reports, mini-program template upgrades, and a preview of upcoming features including SMS, AI bot, and new Admin Portal.

  • Reports Engagement / acquisition / navigation
  • Templates Richer building & room data
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April 2024 Release

FAQ feature on Mini Program, Entrata integration, separate email templates per enquiry type, MFA reset, and strengthened invite user policies.

  • Mini Program FAQ self-help surface
  • Entrata Integration available
  • Security MFA reset + invite policies
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