Scheduled Maintenance: Admin Portal (April 6, 2026)

The Admin Portal may be unavailable for ~30 minutes on April 6, 2026 at 1:00 AM GMT+1. WeChat mini-program unaffected.

Hi All,

Please be advised that we have scheduled server maintenance on the 6th of April, 2026, at 1:00 AM GMT+1.

• Impact: The Admin Portal (app.vivacityapp.com) may be unavailable or experience slow response times for approximately 30 minutes during the patching process.

• Mobile Access: This update will not impact the WeChat mini-program; it will remain fully functional.

If you have any questions or concerns, please reach out to us at support@vivacityapp.com.

Thank you for your patience,

Szelee

2026 New Year Release

Managed service hours, concurrent booking integration, centralized chat centre, and personalized reports.

🧧 Happy New Year from the Viva City team! As we step into 2026, we are committed to continuously refining our platform to make your account management and data population as efficient as possible. This release introduces four major features designed to give you more control and better insights into your daily operations.

⏱ Managed Service Hours

Take the guesswork out of service management with real-time tracking.

• Real-Time Tracking: Monitor your service hour usage as it happens.
• Balance Overview: Instantly view total allocated hours versus remaining balance.
• Enhanced Transparency: Accurate time consumption data for easier reporting.

📅 Concurrent Booking Integration

Accept bookings directly within your workflow.

• Direct Integration: We’ve partnered with Concurrent to allow you to accept and manage bookings without leaving the platform.
• Seamless Workflow: Centralize your booking process.

🎧 Centralized Chat Centre

Communication, simplified.

• Unified Hub: Manage all client interactions and messages from a single, easy-to-access dashboard. Managers can monitor the conversation and assist further if needed.
• Faster Response Times: Streamline your conversations to provide elite support and improve client satisfaction.
• Support Translation and AI: You can use the prebuilt translation or add-on AI to help you with the chat.

💬 Personalized Reports

Data that speaks your language.

• Bespoke Reporting: Create distinct reports tailored specifically to your individual account needs.
• Total Flexibility: Use our new customizable parameters to generate insights based on your unique requirements.

🍂 Autumn Release 2025

Next-generation data dashboards, direct video upload, and detailed building floor plan views for the Mini Program.

We are thrilled to unveil a major VIVA CITY update, focused entirely on empowering your teams with next-generation tools for deep data insights, streamlined reporting, and truly powerful property presentations.

✨ New Features Now Live!

Next-Generation Data Dashboards

We’ve rolled out Intelligent New Dashboards designed to put critical data at your fingertips and transform raw information into actionable strategy.

• Smarter Data Classification: An all-new dashboard structure that provides clear, instantaneous data classification, allowing you to cut through complexity and focus on critical metrics right within your screens.
• Rapid Analysis & Engagement Gauge: Perform a quick, surgical analysis on new enquiries or mini program usage to rapidly gauge interest and engagement in your campaigns.

Enhanced Mini Program Features

The Mini Program now offers superior, high-impact options for showcasing properties.

• Direct Video Upload: Property videos can now be uploaded and displayed directly within the Mini Program, eliminating the friction of external WeChat Channels.
• Detailed Building Floor Plan View: We now support the display of detailed floor plans at the building level, allowing you to precisely showcase different floors and building blocks to potential buyers or tenants.

🚀 A Look Ahead – Coming Soon to VIVA CITY

• WeChat Notifications: Timely and essential WeChat notifications to keep you and your clients informed.
• Integrated Chat Centre (WeChat Service): A seamlessly integrated Chat Centre connecting the VIVA Admin portal directly with WeChat Customer Service.

Interested in testing? If you are keen to be one of the first to utilize the Integrated Chat Centre, please contact our support team today to become a beta tester!

Excited Summer Updates

New contact features, video uploads, improved navigation, enhanced data privacy and security, and instant promotions on the Mini Program.

We’ve been hard at work to make your experience with Viva City even better this summer. This latest update brings several new features and improvements designed to help you connect with your community more effectively, with a special focus on data security and privacy.

New Contact Features

We’ve made improvements to how you manage your contacts, with CRM enhancements on your enquiries. You will be able to monitor multiple enquiries sent by a single contact using “OpenId” to identify they’re coming from the same WeChat account. The “Merge Contacts” feature is more intuitive, making it simpler to monitor all their enquiries in one convenient place. We also added an “Activities” page within Contacts and Enquiries, so you can easily see all your notifications with users, whether by SMS or email.

Better Media Support

• Uploading Videos: You can now upload video files to your media library, giving you more options for sharing rich, engaging content with your contacts.
• Improved Image Placeholders: Image placeholders now look cleaner and more professional, providing a better visual experience when images are still loading.

Improved Navigation and User Experience

• Simplified Detail Page: The Detail Page now only shows the essential system ID, helping you find the information you need faster.
• Easy Record-to-Record Navigation: A new way to move between different records on the Detail Page, letting you quickly jump from one record to the next without going back to the main list.

Better Translations

We’ve made key improvements to our translation feature, specifically for testimonials, ensuring they are translated more accurately and naturally.

AI Chat History (Launching soon, only if you have AI chat enabled)

You can now easily view the history of your chats with our AI assistant, helping you reference past discussions and ensuring you never lose a key piece of information.

Enhanced Data Privacy and Security

• Automatic Data Cleanup: We now automatically remove personal information from contacts after a specific time period to protect privacy.
• Secure CSV Processing: When you forward a CSV file from WeChat to our system, it now automatically processes and removes personal information from existing enquiries.
• Improved Data Encryption: A robust new encryption system to keep your customers’ contact information secure.
• You’re in Control: Customers now have the ability to encrypt and decrypt their data.

New Promotion Features

• Instant Promotions on the Mini Program: You can now set up promotions that apply directly to the property details page on the Mini Program, allowing you to quickly launch promotions that users will see as they browse properties.

✨ New Features Now Live! - April 2025

Rednote Mini Program support, WeChat Mini Program enhancements (consultant profiles & testimonials), and WeChat Pay integration via Globepay.

We’re thrilled to roll out significant updates designed to boost your marketing reach, build credibility, and simplify payments within our platform.

Rednote (Xiaohongshu) Mini Program Support for Overseas Accounts

We now support the creation and deployment of Rednote Mini Programs for Overseas Accounts. This allows you to present a rich, interactive portfolio of your properties/services directly within Rednote, bypassing sharing restrictions and capturing user interest where they discover content.

• Getting Started: Please make sure you have a verified Pro business account with Rednote or contact your account manager.
• Note: Only Mainland Chinese Android users or all iOS users will be able to access the Mini Program and it has limited function. Please contact your account manager to discuss further.

WeChat Mini Program Enhancements

We’ve added two highly requested features to the WeChat Mini Program:

• Sales Consultant Profiles: You can now assign and display specific sales consultants for each building or project listed in your mini program, providing a direct point of contact for interested customers.
• Customer Testimonials: Showcase positive feedback and build trust by adding a dedicated testimonials section to your mini program.

WeChat Pay Integration

• What’s New: You can now enable WeChat Pay within your WeChat Mini Program, offering a convenient payment option for your users.
• Note: This integration is exclusively available through Globepay Limited as the payment service provider.
• Setup: Please contact your account manager to initiate the setup process for WeChat Pay integration.

We value your input! If you have ideas for further enhancements, please reach out to your dedicated account manager or email us at support@vivacityapp.com.

October 2024: New UI, SMS, AI Bot

New Admin Portal UI, beta release of AI bot on Mini Program, and beta release of SMS notifications for Chinese phone numbers.

We’re delighted to introduce the latest updates to VIVA CITY, including several exciting new features, important updates, and key bug fixes designed to enhance your experience.

What’s New

• New UI experience for Admin portal
• Beta release of AI bot on Mini Program
• Beta release of SMS notifications for Chinese phone numbers

We value your feedback and insights. This is a Beta release of the AI chatbot and SMS notification for Chinese mobile numbers, and we are committed to continuous improvement. Kindly share your thoughts and suggestions with us at support@vivacityapp.com.

Introducing the New User Interface for the Admin Portal

We’re thrilled to announce the launch of our brand new and improved Admin Portal! This upgrade delivers a significantly enhanced user experience with powerful new features, streamlined workflows, and a fresh, modern design.

• VIVA AI: Effortlessly navigate through the platform with VIVA AI, our intuitive virtual assistant. This intelligent tool facilitates seamless searching for assistance and offers real-time translation support.
• Enhanced Dashboard Functionality: Create personalized dashboards tailored precisely to your unique needs.
• Performance Enhancements: Lightning-fast loading times and exceptional overall performance.

Getting Started: Simply log in to the existing portal with your current credentials and click on the “Explore Our Fresh New Look” button on the left side menu.

New AI Bot on the Mini Program

Our AI-powered chatbot is now available for mini programs, designed to revolutionize your customer interactions with instant support and engagement.

• Instant Support: Obtain immediate responses to inquiries and expedite issue resolution.
• Enhanced User Experience: Interactive and engaging functionalities.
• Personalized Assistance: Tailored support and recommendations based on unique needs.

SMS Notification for Chinese Mobile Numbers

Expanded SMS notification support for users with Chinese mobile numbers, delivering important updates and alerts directly to your students.

• Enhanced Communication: Timely notifications about crucial stages of the booking process.
• Improved Accessibility: Strengthen communication channels with your students in China.
• Convenient Return to the Mini Program: Each SMS includes a URL that allows users to conveniently open the mini program at any time.

August 2024 Release

New WeChat Mini Program performance reports, mini-program template upgrades, and a preview of upcoming features including SMS, AI bot, and new Admin Portal.

We’re excited to unveil a range of updates aimed at making your VIVA CITY experience even better. Our team has been dedicated to introducing new functionalities, refining existing ones, and ensuring a seamless experience for all users.

Upcoming Features to Anticipate

• SMS Notifications: Stay connected with students through direct SMS updates.
• Admin Portal Revamp: A refreshed interface for easier management.
• AI-Powered Chatbot: Engage with users intelligently using cutting-edge AI.
• Customisable Chat Center: Tailor your Chat Center and seamlessly export data to your CRM.

New Performance Reports for Your WeChat Mini Program

We’re bringing you a suite of new reports that provide valuable data on how your users interact with your mini-program.

• User Engagement: See how long users typically stay within your mini-program.
• Acquisition: Understand the paths users take to reach your mini-program, helping you identify the most effective channels.
• Navigation: See how many pages users explore during a typical session.

Need more information? Reach out to us at support@vivacityapp.com.

Mini-Program Template Upgrades

We’re rolling out upgrades that empower Chinese students with the in-depth building and room information they seek. Please join us in enhancing the data on our platform.

Reach out to us at support@vivacityapp.com to arrange a walkthrough about the enhancement.

April 2024 Release

FAQ feature on Mini Program, Entrata integration, separate email templates per enquiry type, MFA reset, and strengthened invite user policies.

April marks a significant milestone for our team as we formalize the release notes through the Admin portal, showcasing the main features. Our commitment to enhancing user experience is evident through diligent bug fixes, updates to existing features, and the introduction of new functionalities.

For detailed insights into these features, we encourage reaching out to our support team at support@vivacityapp.com.

FAQ Feature on Your Mini Program

The introduction of an FAQ feature on the mini program significantly enhances user experience by providing immediate answers to common questions. This self-help tool allows users to find information quickly and efficiently, reducing the need for direct contact with support teams.

Organizations interested in implementing this feature should reach out to their support team to discuss integration and customization options.

Entrata Integration is Available

The integration of Entrata streamlines the process of managing building information and synchronizing room availability and pricing. This automation ensures that data remains current and accurate. The forthcoming feature will enable synchronization of leads from the WeChat Mini Program to Entrata.

Separate Email Template for Different Enquiry Types

With this new feature, you can tailor your email responses to match the type of inquiry submitted by students, ensuring that each student receives the most relevant information. This level of personalization improves engagement and satisfaction.

Ability to Reset MFA

When users cannot retrieve their MFA credentials from an old device, the option to reset MFA via the Settings > Users page provides a practical solution, allowing users to regain access to their accounts with the assistance of a colleague.

Strengthened Invite User Policies

Limiting the ability to add new users is a prudent measure to safeguard sensitive information and maintain control over user access. Organization owners and admins can manage members, add or remove individuals, and assign permissions accordingly.