Product updates, new features, and improvements across the Admin
Portal and the WeChat & Rednote Mini Programs. Headline releases,
with interim notes as we ship.
Across July we gave the Admin Portal a full visual refresh with dark mode and guided onboarding, made the VIVA AI Assistant sharper and more resilient, gave support teams richer context in the Chat Centre, and made search on the Mini Program more complete for students.
Admin PortalA full visual refresh with dark mode, guided onboarding, a revamped Projects area, and more.
AI AssistantSmarter, more context-aware replies with tappable property cards, and steadier performance during busy periods.
Chat CentreRicher conversation context, automatic setup for support agents, and shared property cards that come through.
Smarter SearchMini Program search now shows the full set of cities and universities across a provider's properties.
Across June we made search across the student apps faster, cleaner and fully rolled out, gave the AI assistant a broader knowledge base and steadier performance, added automatic context in the Chat Centre, and upgraded the Admin Portal with new tools, security improvements and a round of fixes.
Smarter SearchBetter-ranked, cleaner search on the Mini Program, now rolling out to more student apps — with sold-out rooms kept out of the way.
VIVA AIA broader knowledge base and more reliable answers, even during busy periods.
Chat CentreCustomer details now populate automatically.
Admin PortalA major platform upgrade, a What's New panel, security improvements and a round of fixes.
New WeChat Mini Program performance reports, mini-program template upgrades, and a preview of upcoming features including SMS, AI bot, and new Admin Portal.